To help ensure the best results and minimize risks, please follow these general guidelines:

Avoid alcohol, aspirin, ibuprofen, and blood-thinning supplements (fish oil, vitamin E, ginkgo, etc.) for 5–7 days prior, unless prescribed by your physician.

If you are prone to cold sores, let us know in advance—an antiviral may be prescribed before laser or resurfacing treatments.

Arrive with a clean face or body depending on treatment (no makeup, lotions, or sunscreen). Stay well-hydrated and get good rest the night before.

Bruising is always a possibility with aesthetic procedures, especially injections. Most bruises are minor and fade within a few days. You can minimize risk by:

Following the preparation instructions above.

Applying Arnica montana (oral or topical) starting 1–2 days before and after your appointment.

Using a cold compress gently after treatment.

If you develop a deep bruise, stem cell and laser treatments are available.

Aftercare varies by treatment, but here are some universal guidelines:

Avoid strenuous exercise, hot yoga, saunas, and hot tubs for at least 24 hours. For laser or resurfacing treatments, avoid these for up to 5–7 days, or until your provider clears you.

Use gentle skincare and avoid harsh exfoliants, retinoids, or acids until advised.

Stay out of direct sun and wear daily broad-spectrum SPF 30+.

Continue taking Arnica or Bromelain to reduce bruising/swelling if recommended.

Follow all personalized instructions given to you by your provider at checkout.

Purchased gift cards or gift certificates (what you buy in office or online) = no expiration, no fees.

Donated/raffle/promo gift certificates = WILL expire after 90 days. No exceptions.

We value your time and ours. To respect our providers and other patients, we ask that you:

Cancel or reschedule at least 48 hours in advance.

Cancellations made within 24 hours, or missed appointments (“no-shows”), may be subject to a $100 cancellation fee or forfeiture of deposit.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, email, phone number, date of birth, and emergency contact details.

• Medical Information: Health history, treatment records, photographs, and other information necessary for providing safe and effective care.

• Payment Information: Billing address, credit/debit card details, or insurance information (if applicable).

• Website Information: When you use our website, we may collect technical information such as your IP address, browser type, device information, and cookies.

We use your information to:

• Provide aesthetic and wellness services safely and effectively

• Communicate appointment reminders, confirmations, or follow-up care instructions

• Process payments and manage billing records

• Improve our services, website, and patient experience

• Share promotional offers, newsletters, or event invitations (with your consent)

• Comply with legal and regulatory requirements

We will never sell your personal information. We may share your information only in the following circumstances:

• With your consent, when coordinating care or referrals

• With service providers who assist us in operating our practice (e.g., EMR platforms, billing services, marketing tools), subject to confidentiality agreements

• When required by law, regulation, subpoena, or to protect health and safety

As a medical practice, we are committed to compliance with the Health Insurance Portability and Accountability Act (HIPAA). This means:

• Your medical records and treatment information are protected.

• Access to your medical information is limited to authorized staff who need it for care or operations.

• You have the right to request access to, or a copy of, your medical records.

We take reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.

You have the right to:

• Access, review, or request corrections to your personal or medical information

• Request limitations on how we use or share your health information (as permitted by law)

• Opt-out of marketing communications at any time by following the unsubscribe link or contacting us directly

Our website may use cookies and analytics tools to improve functionality and understand user behavior. You may disable cookies in your browser settings, but some features may not function properly.

Root Cause Wellness & Aesthetics is committed to maintaining a safe, respectful, and professional clinical environment.

Respectful behavior is required to receive care.

Inappropriate comments, harassment, boundary violations, refusal to follow clinic policies, or behavior that compromises safety may result in immediate termination of the visit and possible dismissal from the practice.

For safety and risk-management purposes, the clinic may require identity verification, completed intake forms, and adherence to clinic procedures prior to treatment.

Root Cause Wellness & Aesthetics reserves the right to refuse or discontinue treatment when provider, staff, or patient safety is a concern.

By scheduling and receiving services, patients acknowledge and agree to follow clinic policies and professional conduct standards.